How to Start Your Own IT Business in Kenya: 10 Steps

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How to Start Your Own IT Business in Kenya: 10 Steps

Here are key foundational elements to start your IT business off the ground and set up for sustainable profitability in Kenya.

Have you ever dreamed of starting your own IT business in Kenya? With the exponential growth of technology and internet connectivity across Africa, there is tremendous opportunity to provide IT services and solutions. However, launching a successful IT enterprise requires careful planning, research and execution.

In this comprehensive 10-step guide, we will walk you through the key foundational elements to get your Kenyan IT business set up for sustainable profitability.

Step 1: Identify Your Niche and Services

The first step is determining what IT goods or services you want to sell, and who your target customers will be. Kenya’s tech landscape is vast, so focus your offerings on viable niches with room for specialization.

Consider focusing on:

  • IT Consulting: Providing advisor services to help companies select, implement and manage IT systems and infrastructure.
  • Custom Software Development: Building custom mobile/web apps, programs and platforms for clients.
  • Tech Support & Training: Offering ongoing tech helpdesk, troubleshooting and skills training services for end users.
  • Cybersecurity: Helping protect companies against digital threats through services like penetration testing, firewall management, data encryption and more.
  • Cloud Computing: Guiding companies in adopting scalable cloud infrastructure for storage, software and more.

Assess your expertise and passions to choose your niche(s) wisely.

Step 2: Form a Legal Business Entity

Structuring a recognized business entity early on provides legal protection and credibility. Popular options include:

  • Sole Proprietorship: Easy and affordable to set up as an individual. However, you assume all liability personally.
  • Partnership: Co-own and share profits/losses with one or more partners. It still assumes personal liability.
  • Limited Liability Company (LLC): Mix of sole proprietorship and corporation benefits. Separates personal assets from company liability.
  • Corporation: Separate legal entity from owners entirely. More complex administrative processes.

We recommend forming an LLC to balance simplicity with built-in liability protections. Having reputable business registration services helps ensure the legality and compliance of your entity with Kenya’s laws. Tara Host provides affordable LLC registration specifically designed for African tech ventures getting off the ground.

Step 3: Register for Tax Compliance

Handle Kenya Revenue Authority tax compliance registration right after forming your business entity:

  • PAN: Your unique Personal Account Number links you to the tax system (KRA).
  • VAT Certificate: Charging Value Added Tax (VAT) requires certification.
  • PIN Certificate: Your Personal Identification Number for remitting taxes.
  • Tax Compliance Certificate: Official proof of tax compliance is renewed annually.

Staying tax-compliant keeps your accounts legally clean as your customer base grows. Again, Tara Host offers straightforward registration assistance tailored to IT businesses in Kenya.

Step 4: Set Up Your Website

Your company website establishes your brand, offerings and value on a 24/7 basis. A professional site inspires trust in prospective customers seeking IT solutions.

Key website must-haves:

  • Intuitive navigation easing access to your services, about us, contact info etc.
  • About page detailing your mission, team, and why clients should choose you.
  • Service pages outlining your IT offerings, pricing/plans, deliverables etc.
  • Blog with original IT tips/insights to bolster SEO and thought leadership.
  • Contact page with phone, email, and location info for sales inquiries.

Building on secure local hosting through providers like Tara Host ensures site uptime and data integrity. Their all-Kenyan support team also enables addressing any issues promptly.

Step 5: Leverage Digital Marketing & Sales Outreach

With your polished online presence established, implementing marketing and sales outreach is pivotal for attracting clients. Low-cost tactics to leverage include:

  • Search Engine Optimization (SEO): Optimizing website content to reach more local searches for your services.
  • Pay-Per-Click (PPC) Ads: Placing strategic Google/Facebook ads to target potential customers.
  • Content Marketing: Positioning your expertise through IT articles, whitepapers, and case studies.
  • Email Outreach: Directly pitching your services to prospects through customized emails.
  • Social Media: Engaging followers on Twitter, LinkedIn and Facebook with value-added posts.

Outbound sales calls are also hugely impactful when tailored to prospects’ needs.

Step 6: Fund Your IT Startup

Having capital to fuel operations and expansion is imperative. With traditional small business loans rarely an option in Kenya, creative alternative funding sources include:

Personal Investment: Self-funding from your savings reduces the risk of early loss of control. But requires adequate existing capital reserves.

Crowdfunding: Platforms like M-Changa make pooling small investments easier locally. Helps validate product-market fit.

VC Funding: Venture capital brings sizable capital injections to scale rapidly. But VCs gain equity shares in return.

Business Incubators: Programs like Nailab, Savannah Fund and Sinapis provide bootstrapping support, mentorship and access to angel investors. Helpful for gaining trajectory with initial milestone funding.

Peer-to-Peer Lending: Direct loan marketplaces like Branch, Tala and Lendahand offer alternative credit-based funding.

Partnership Revenue Sharing: Collaborating with an established firm to integrate/cross-sell services for a sales percentage.

Assess options aligned to your acceptable loss-of-control versus growth acceleration goals. Ongoing revenue also helps fuel expansion organically long-term.

Step 7: Set Up Operations

With capital and legalities handled, focus on the internal capacity for smooth service delivery:

Physical Premises – Even home-based, ensure reliable power, connectivity and workspace.

Equipment – Outfit staff with sufficient computing hardware and software tools catered to your offerings.

Hire Strategically – Recruit technical talent sincerely invested in the venture’s mission and market positioning.

Implement Tools – Deploy project collaboration, client management and billing systems for organizing workflows.

Optimization Cycles – Continuously gather staff and client feedback to improve processes as you scale.

Starting lean and then standardizing around what works allows for adapting to realities on the ground. Keep overhead costs in check through the initial service delivery ramp-up. Eventually, investing surplus into localization advantages is difficult for giants like Amazon Web Services to compete with.

Step 8: Develop Client Advisory Services

The most successful IT firms advise first, then implement only the solutions that fit client needs and budgets. Taking an advisory posture builds enduring trust and repeat business.

Key facets include:

Needs Assessment – Ask probing questions to diagnose the full context and objectives for a potential client engagement.

Expectation Setting – Provide complete transparency into what your services can and cannot deliver to match expectations.

Scenario Mapping – Walk prospects through multiple options for approaching a project, outlining tradeoffs between solutions.

Outcome Framing – Quantify ROI implications precisely for signing off on an optimal way forward matching approved expenditure.

Advisory services require patience and emotional intelligence. However, the long-term profits from cultivated client loyalty make mastering consultation skills invaluable for IT entrepreneurs.

Step 9: Promote Thought Leadership

Publishing and participating frequently in both online and in-person IT industry events provides multidimensional benefits:

Personal Brand Building: Showcases your expertise and achievements.

Business Credibility: Positions your company as forward-thinking.

Lead Generation: Attracts potential clients interested in your insights.

Partner/Investor Relationship Building: Fosters collaborations and funding discussions.

Revenue Diversification: Paid speaking, training services and product spinoffs.

From local university guest lectures to books/podcasts to hosting webinars or networking happy hours, make time for community engagement despite client project demands. The visibility and trust gained fuels sustainable word-of-mouth growth.

Step 10: Continue Enhancing Your Value Proposition

The IT landscape evolves extraordinarily quickly. Successful players continually expand their capabilities and specializations to solve new challenges.

Continue Upskilling: Make time for ongoing technical and soft skills training even after initial competency mastery.

Track Sector Trends: Actively research directions like AI, Quantum Computing, IoT, Cryptocurrencies etc. with major impending disruptive impacts.

Run Lean Experiments: Test adding cutting-edge services in measured pilots before fully launching.

Gather Client Feedback: Check in consistently on current pain points and anticipated needs outside your existing scope.

Revisit Business Model; As adjacent possibilities develop, re-evaluate potential service offerings, partnerships and internal skill building required to profitably meet rising market opportunities.

Complacency kills once-innovative enterprises. Kenya’s exponential adoption of emerging technologies guarantees both industry excitement and leadership rewards to those bold enough to keep pushing new frontiers!


With a persistent focus on client value, community participation and continuous personal improvement – along with this comprehensive 10-step blueprint – you are well on your way to thriving with your very own IT business in Kenya!

We wish you great success and satisfaction as a driver of Africa’s bright tech future. And remember, reputable partners like Tara Host are here to support your hosting, registration and related small business needs at each stage of your journey.

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